Privacy Policy

Last updated January 20th 2026

1. Introduction

Envision Galleria respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, purchase wall art, or interact with our services.

We are a business established in the United Arab Emirates (UAE) and operate in accordance with:

  • UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL)
  • Applicable international data protection laws, including the UK GDPR and EU GDPR, where relevant

By using our website or services, you agree to the practices described in this Privacy Policy.

2. Data Controller

Envision Galleria is the data controller responsible for your personal data.

Business Name: Envision Galleria
Country: United Arab Emirates
Registered Office: Shams Business Center,Media City Free Zone, Al Messaned, Sharjah UAE
Email: Info@envisiongalleria.com

3. Information We Collect

A. Information You Provide to Us

We may collect the following personal information when you place an order, create an account, subscribe to our communications, or contact us:

  • Contact Information: Name, email address, phone number, billing and shipping address
  • Account Information: Username, password, order history, saved preferences
  • Payment Information: Payment method details processed securely by our PCI-DSS compliant payment providers. We do not store or have direct access to your full credit or debit card details.
  • Communication Records: Emails, messages, contact form submissions, and customer support interactions
  • Trade or Business Applications (if applicable): Business name, website, portfolio, professional credentials

B. Information Collected Automatically

When you visit our website, we may automatically collect:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent, navigation patterns, referring URLs
  • Cookies & Tracking Technologies: Used to enhance functionality, analytics, and marketing (see Section 10)

4. How We Use Your Information

We use your personal data for the following purposes:

Order Fulfillment & Customer Service

  • Process and deliver wall art orders
  • Send order confirmations, shipping updates, and delivery notifications
  • Handle returns, exchanges, and inquiries

Account Management

  • Create and manage your customer account
  • Store preferences and order history

Communications

  • Respond to your inquiries and support requests
  • Send service-related notifications

Marketing (With Consent)

  • Send newsletters, promotions, and new collection announcements
  • Provide personalized content and recommendations

Business Operations

  • Improve website functionality and user experience
  • Analyze purchasing trends and customer preferences
  • Prevent fraud, misuse, and unauthorized transactions
  • Comply with legal, tax, and regulatory obligations

5. Legal Basis for Processing

Depending on your location, we process your data under the following legal bases:

  • Contractual Necessity: To fulfill orders and provide services
  • Consent: For marketing communications and non-essential cookies
  • Legitimate Interests: To operate, improve, and secure our business
  • Legal Obligation: To comply with applicable laws and regulations

6. How We Share Your Information

We do not sell or rent your personal data. We do not sell personal information as defined under applicable U.S. privacy laws. We may share your information only with trusted third parties, including:

Service Providers

  • Payment Processors: Secure payment platforms (e.g., Stripe, PayPal)
  • Shipping & Logistics Partners: To deliver orders domestically and internationally
  • Technology Providers: Website hosting, analytics, email delivery, customer support tools
  • Production Partners: Print and framing partners for order fulfillment

Legal & Regulatory Authorities

Where required by law or to:

  • Comply with legal obligations
  • Protect our rights and property
  • Prevent fraud or illegal activity

Business Transfers

In the event of a merger, acquisition, or sale of assets, personal data may be transferred, subject to continued protection under this Privacy Policy.

7. International Data Transfers

As an international business, your personal data may be transferred to and processed in countries outside your country of residence, including the UAE, the United States, and the European Union.

Where required, we implement appropriate safeguards such as:

  • Contractual data protection clauses
  • Secure data transfer mechanisms
  • Ensuring recipients meet applicable data protection standards

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • SSL/TLS encryption
  • Secure, PCI-DSS compliant payment processing
  • Restricted access to personal data
  • Regular monitoring for security vulnerabilities

While we strive to protect your data, no online system is completely secure.

9. Data Retention

We retain personal data only for as long as necessary:

  • Order & Transaction Data: Up to 7 years (legal and tax compliance)
  • Account Data: Until you request deletion or after prolonged inactivity
  • Marketing Data: Until you unsubscribe or withdraw consent
  • Customer Support Records: Up to 3 years

Data may be retained longer where required to establish, exercise, or defend legal claims.

10. Cookies & Tracking Technologies

We use cookies to enhance functionality, analyze usage, and deliver personalized content.

Types of Cookies

  • Essential Cookies: Required for website operation
  • Performance Cookies: Analytics and site performance
  • Functional Cookies: Remember preferences
  • Marketing Cookies: Personalized advertising (with consent)

You can manage cookies via your browser or our cookie consent Banner. Disabling certain cookies may affect functionality.

11. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Receive a copy of your data (data portability)

To exercise your rights, contact us at info@envisiongalleria.com.
We will respond within the timeframes required by applicable law.

If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority.

12. Children’s Privacy

Our services are not intended for minors. We do not knowingly collect personal data from individuals under the age of 18 without parental or legal guardian consent. If such data is identified, it will be deleted promptly.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

14. Marketing Communications

With your consent, we may send you:

  • Email newsletters
  • Product updates and promotions
  • Event or exhibition invitations

You may opt out at any time by:

Transactional communications related to orders will still be sent.

15. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.